DRINKING WATER ADVISORY
THE RIVER OAKS DEVELOPMENT IS RECOMMENDING TO BOIL THE WATER BEFORE USING FOR DRINKING OR TO USE AN ALTERNATIVE SOURCE.
RIVER OAKS WATER SERVICE had a problem in the distribution system and system lost pressure on 9/24/18. Due to the potential for bacterial contamination, it is being recommended that the water be boiled before using for drinking or cooking or that an alternative source be used.
IT IS RECOMMENDED NOT TO DRINK THE WATER WITHOUT BOILING THE WATER FIRST. Boiled or bottled water should be used for drinking, making ice, brushing teeth, and food preparation until further notice. Boiling kills bacteria and other organisms in the water. The water may be used for bathing and other similar purposes.
For more information, please contact THORPE WATER DEVELOPMENT CO. at (515) 289-2345 or www.thorpewater.com/watersystems/riveroaks.com for additional information.
When water service is restored, there may be air in your water piping and the water may be discolored. It is recommended to run the first water from a faucet that does not have an aerator screen, such as a bathtub or hose bib. Open the faucet slowly to allow the air to escape. Once the water is flowing, allow the faucet to run until clear. The water may be cloudy at first due to air in the water or particles that dislodged as the pipes filled with water. This should clear fairly quickly. If water is cloudy throughout the house and it does not clear after allowing the water to run for several minutes, contact us at (515) 289-2345.
The system has been repaired, re-pressurized, and bacteria samples will be collected. This advisory is a precaution until bacteria sample results are available. You will be notified when the results are available and the advisory is lifted. The system is working with the Iowa Department of Natural Resources to resolve the situation.
This notice is being sent to you by the RIVER OAKS WATER SERVICE, PWSID#2570302